Frequently Asked Questions

This page contains general questions about the Learning Portal and how to navigate it. For more specific FAQs please click one of the buttons below!

Learning Activites


  1. Go to “My Learning Activities”.
  2. Find the course you want to join and click on it.
  3. You should see three boxes under “Activities”.
  4. The first box will have a button labeled “Launch”.
  5.  Click on the “Launch” button.
  6.  Click on the Zoom Link.
  7. You will then be asked to register for the meeting.
  8.  Once you are registered you will have access to the zoom link. You can also add the event to your calendar.

The incomplete/complete status refers to if you completed every piece of the activity including the evaluation which is optional. The credentialing team does not view incomplete or complete status, they only view credits earned. As long as you have successfully earned and claimed credit for an activity (unlocked and launched the white claim credit box on the activity page) the credits will be counted on your transcript. You can view your credits earned at any time by viewing your transcript and selecting ‘Credits Earned.’

  1. Once you have seen the live session or watched the recording, you must complete the Learning Checkpoint.
  2. Click ‘launch’ on the blue ‘Learning Checkpoint’ box.
  3. Answer the multiple-choice questions. These questions will be based on the content presented in the webinar recording. You will have unlimited attempts and no time limit, but you must answer all the questions correctly.
  4. Once you have passed the Learning Checkpoint, the white claim credit box will unlock.
  5. Click ‘Launch’ on the white ‘Claim Credit’ box
  6. Click ‘Claim’ on the blue popup window, and then check the box and clickClaim’ again on the next screen.
  7. You have now claimed your credit for this activity, this credit is now stored on your transcript.

Learning Transcript


  1. Log into the Learning Portal using your ICF Login information.
  2. Click your name in the top right corner
  3. Choose ‘My Account’ from the drop-down list
  4. Click the third tab labeled ‘Transcript’
  5. Click on Credits Earned
  6. All of the credits that you have earned on the ICF Learning Portal will be listed on this page.
  1. Log into the Learning Portal using your ICF Login.
  2. Click your name in the top right corner
  3. Choose ‘My Account’ from the drop-down list
  4. Click the third tab labeled ‘Transcript’
  5. Click on the ‘Print Transcript’ button on the right side of the screen
  6. Enter the dates that you want downloaded – if this is your first credential renewal since you began using the portal, you can leave this blank.
  7. Uncheck ‘Incomplete’ and ‘Completions’
  8. Check the box next to ‘Credits Claimed’
  9. Click 'Print'
  10. Your transcript will open in a new tab in your browser in a PDF
  11. Hover near the top of your browser window and click the down arrow to download it to your computer.

Only activities completed on the portal will be reflected on your learning portal transcript. You are responsible for keeping track of your certificates from other CCE programs that you have completed. You can upload your transcript and certificates on the ICF website when you start your renewal application. Do not upload outside certificates onto the portal, they will not be valid for your renewal if you do not attach them to your renewal application separately.

We no longer send certificates via email. All credits claimed through the Learning Portal can be found on the Learning Portal user transcript once you have successfully launched the Claim Credit box and completed the steps that follow.

General Questions


  1. Log into the Learning Portal using your ICF Login information.
  2. Return to the Home Screen
  3. Scroll down the page until you see “Course Catalog”
  4. On the right side of your screen, you will see a list of tags, check the box next to Resource Development.
  5.  The library will refresh with activities that offer Resource Development credit.

You can repeat this on any other Course Catalog on the learning portal.

  1. Log into the Learning Portal using your ICF Login information.
  2. Scroll down the page until you see “Course Catalog”
  3. On the right side of your screen, you will see a list of tags, check the box next to Core Competency
  4. The library will refresh with activities that offer Core Competency credit.

You can repeat this on any other Course Catalog on the learning portal.

  1. Log into the Learning Portal using your ICF Login information.
  2.  Click your name in the top right corner
  3.   Choose My Account
  4.  Click the fourth tab – Order History
  5.  Click on Receipt you are wanting to access
  6.  Click Print and you can change printer options to download it as a PDF