Converge 21 OnDemand - Practice Track

Practice track sessions help coaches and non-coaches interesting in using coaching competencies to strengthen their skills.

Note: Recordings viewed from this course are considered Self-Study, which falls into the category of Resource Development. When renewing a credential, individuals are to submit the name of the session(s) watched and the date(s) in the self-study section of the renewal application. This track totals to 9 credit hours.

Content active until March 2025 

Practice Session Descriptions

Coaching Through Uncertainty: Your Client Toolkit for Turbulent Times

Tatiana Selskaya, ACC

Keynote Abstract: Uncertainty is always around the corner. Recent events have made us more aware of that fact. And although it comes in different shapes and forms, from external risks to inner doubts, our individual reactions are similar: we stumble. Many coaching requests arise from the clients' need to navigate through uncertainty with more clarity and confidence. As a coach you'll benefit from having an advanced uncertainty structuring toolkit. I assembled those ideas throughout my 11-year emerging markets journey. They are inspired by difficult situations I faced when managing projects at McKinsey & Company, extensive research of business literature and my own coaching practice with entrepreneurs and executives in a turbulent economic environment. What's in this session? Strategies your that clients can deploy to create clarity and act with confidence in almost any uncertainty. Questions you can ask to enable implementation of those strategies. Types of uncertainty: how to identify them and how to use them to make your client sessions more insightful. Cognitive biases people often exhibit in the face of uncertainty, and how to help your clients remain realistic in their judgement. All this in a 45-minute presentation that is meant to provide you with a plug-and-play client service toolkit for difficult situations.

Why Coaches Can't Afford to Skip Diversity and Inclusion Training

Ellen Wagner

Session Abstract: Nowadays, everyone is talking about the importance of diversity, equity and inclusion. But what does it really mean? What are blind spots and microaggressions? And why should you be aware of this topic as a coach? When it comes to diversity and inclusion, it's imperative that we start with ourselves to create social justice. Knowledge and agency around diversity, equity and inclusion are essential to thrive and be the best coach for the diverse clients you are meeting in a volatile, uncertain, complex and ambiguous (VUCA) world Join this session to learn about diversity and its dimensions and discover what you can do to create an equitable coaching practice where your clients can feel a sense of belonging and inclusion.

Accurate Empathy - The Key to Masterful Coaching

D Ivan Young, MCC

Session Abstract: Transformational coaching begins and ends with how effectively you use empathy in your coaching session. If your goal as a coach is to increase your client's self-efficacy and capacity, mastery of empathetic coaching techniques is necessary. Though coaching is systematic, it is not mechanistic. To raise your bar as a coach, you must connect with the client in meaningful and measurable ways. In this session, participants will the difference between real empathy and fake emotional intelligence, and why the former is most effective in connecting with your clients.

Freedom from the Burden of Self in Coaching

Tom Krapu, PCC

Session Abstract: It is commonly understood that coaches can limit their overall impact when they "get in their own way". This presentation will operationalize the "burden of self" underlying this phenomenon and provide specific guidance on how to stay present with your client and to know when you are not present or imposing yourself on your client. The ICF PCC Marker behaviors will be to tied directly to skills related to self management and the utilization of self in the coaching process. These skills are at the heart of the highest level of coaching skill, but understandable to any coach regardless of level of training or practice.

3 Mindset Hacks High Achievers Need to Avoid Burnout

Sharon Grossman, PhD

Session Abstract: Leaders, managers and professionals in high-stress industries are burning out in alarming numbers. Business owners are no exception. While the work environment can contribute to burnout symptoms, managing your mindset is crucial and can act as a buffer. This session is presented by Sharon Grossman, Ph.D., a psychologist and author of the bestselling book, "7E Solution to Burnout." The session will address the three biggest mindsets that lead to burnout, along with the three mental shifts to help you break out of the perpetual cycle of sabotage so you can stop obsessing over details, worrying about possible failures and striving so hard that you run out of steam. This can be a helpful framework for yourself as well as for clients in your coaching practice.

How to Manage Ethical Dilemmas in Professional Coaching

Judit Chrenóczy-Nagy, PCC

Session Abstract: Have you ever felt trapped during a coaching process or finished the session with ambivalent feelings about your professional contribution as a coach? In such cases you probably analyze your competencies first, focus on what could have been done differently. However, when taking a closer look at the situation, you might discover an underlying ethical dilemma that kept you from reacting more appropriately. Ethics is an essential and fundamental part of impactful, professional coaching. Identifying your (sometimes hidden) ethical dilemmas enables you to create a more sound solution and to react in a more competent manner with a high level of integrity. During this session, you will learn how to detect and handle the ethical aspect of a given situation. You will see that in most cases there is no singular obvious or correct solution, but rather several good and better ones.

Partner with Your Inner Artist to Amplify Your Coaching Impact

Jean-Francois Cousin, MCC

Session Abstract: At a deep level, this session is about empowering coaches to help steer the world away from the profound crises created by how we are and how we think. Coaches must energize, inspire and stretch their clients at very deep levels so that they can thrive in more challenging environments. Coaches must also develop their reasoning and intuition beyond boundaries defined by their education and cultural, social and moral codes in order to enable clients to re-invent their way of being and their way forward. Join this session to find out how to gain an artists' depth of presence when you coach, unleash more of your creative spirit and nurture a way of being that deeply inspires and enables clients to positively re-invent their own way of being and their way forward. We will discuss and share: - How to enlarge the size of your "world" so that you offer your clients more room for exploration - How to be a "white blank canvas" to stimulate your clients' creativity - Why you should "look into your darkness to find your uniqueness," as Lady Gaga once said. Plus: enjoy special appearances by Pablo Picasso and Lady Gaga, and jewels of wisdom from Eastern and Western philosophers!

Unlearning from Life and Work to Be a Great Coach

Clare Norman, PCC

Session Abstract: We’ve learned so much in our lifetimes - from parents, teachers, peers, work, managers, families. But when it comes to coaching, that prior learning is not always useful. We may need to unlearn some mindsets and skillsets in order to make way for new ones that enable us and our clients to think in new ways. When you join this session, be prepared to challenge your blind spots, question your mindset and skill set and ultimately free yourself from what's holding you back from becoming a better coach.

From Mindset to Heartset: Doing Your Own Work First

Maria Glenn, PCC

Session Abstract: For the majority of professional coaches, coaching isn’t what we do, it’s the essence of who we are and how we show up in every aspect of our lives. The best coaches in the industry "walk their talk" and approach every interaction as an opportunity to have a coaching conversation, regardless of the context. But this is not as easy as it sounds. This process begins and ends with “doing the work to do the work.” In this session we will explore foundations for creating a heart-led coaching presence as it aligns with the crucial competency of embodying a coaching mindset. We will experience the nuances of intentions versus goals and feel the difference when action is derived from purpose. We will share mindfulness practices that create space, clarity and discernment. What would happen if we could normalize spirit and coach to each goal, with soul? Spoiler Alert: The whole world would be transformed!

Embodied Inquiry: Creating Awareness in the Physical Body

Tyla Fowler, PCC

Session Abstract: One of the biggest challenges in coaching today is getting clients out of their heads and into their bodies. Our highest functioning clients? They’re already powerfully versed in using their analytical and strategic brain to create impact. And our clients that are getting stuck? Their thinking brain is often the thing that’s getting in the way of them having the life they want. Regardless of where our clients are, our job as next-level coaches is to support them in accessing next-level wisdom, which often resides in the unexplored depths of the physical body. This session will empower you to blend mindfulness techniques, grounding practices, and your own embodied knowing to invite clients deeper into themselves. From noticing the subtle emotional shifts during coaching conversations and relying on your own intuition to getting curious and playful in the questions you ask and the reflections you offer, you will walk away with all the tools you need to take coaching from a cerebral experience to a full-body journey that has clients meeting themselves and the world in radical new ways.

Coaching Abrasive Leaders: Dealing with Defensiveness

Laura Crawshaw, Ph.D., BCC

Session Abstract: Abrasive leaders rub their coworkers the wrong way. These executives and professionals (including physicians and attorneys) who engage in interpersonally aggressive behavior (also known as workplace bullying) exact a high price in terms of both employee emotional distress and costs to the organization. At the same time, employers feel helpless to intervene, especially when dealing with an abrasive leader whose technical expertise is of critical importance to the organization.

Executive coaches are perfectly positioned to offer a solution to workplace bullying through the specialty practice of coaching abrasive leaders. Participants  in this session will learn of a coaching model that incorporates action research and concepts derived from evolutionary psychology, emotional intelligence theory and the research of Laura A. Crawshaw, Ph.D. Participants will gain insight into why bosses bully, how to distinguish an abrasive leader from other types (e.g. adequate, irritating, avoidant and aberrant executives) and how to quickly establish a trusting coaching alliance. The presentation will cover specific techniques to overcome characteristic client defensiveness, develop awareness and help abrasive leaders relinquish their destructive management styles in favor of interpersonally-productive strategies. Even coaches who elect not to coach abrasive executives will benefit from learning how to defuse client defensiveness encountered with non-abrasive clients.

What the *Bleep* is Coaching SuperVision and Why Should I Care

Lily Seto, PCC, Accredited Supervisor

Tracy Sinclair

Session Abstract: Have you ever left a coaching session wondering if you could have done something better? Or felt that there might have been an ethical dilemma and you are not sure what to do with it? Or you were triggered by something that was said? Or feeling exhausted from being in lockdown and not having access to your usual ways to resource yourself? The ICF Core Competency #2: Embodies a Coaching Mindset encourages coaches to develop “ ongoing reflective practice to enhance one’s coaching”. One reflective practice is coaching supervision, which ICF defines as follows: "Coaching Supervision is the interaction that occurs when a coach periodically brings his or her coaching work experiences to a coaching supervisor in order to engage in reflective dialogue and collaborative learning for the development and benefit of the coach and his or her clients." In this pre-recorded webinar, we will explore Coaching SuperVision as a way to develop yourself as a coach and how it differs from Mentor Coaching. Curious? As you watch this recording with us, you will have an opportunity to ask questions through the chatbox feature throughout the session.